Aftersales Diary Contact Plans
Multiple actions can be created to remind your customers but it is important to note that for every action created, the Lead Time is the number of days after the previous Action has been sent/delivered. For Contact Plans to run smoothly, it is important that the correct customer details are captured within your CRM database. E.g. Email address, Telephone & Mobile numbers.
It is also important to note that if the customer makes contact with your dealership and books their vehicle in for a service, the remainder Contact Actions will not be processed. These scheduled Contact Plans will only be processed if the Aftersales Diary is generated, preferably on a daily basis.
For more information around the Aftersales Diary Contact Plans, please contact your Customer Experience Agent.