Datsun

mi-datsun

Following extensive development work integrating Pinnacle into Datsun’s own systems, Pinnacle now offers DMS integration compliant with Datsun dealer standards.

This integration means that Pinnacle now provides many ways for Datsun dealers to streamline processes and reduce cost, including:

Parts

Parts Franchise File

Containing all current Citroen franchise parts held on file, the parts franchise file integrates fully into Pinnacle which streamlines the process of quotation and invoice creation by pulling in manufacturer part numbers, purchase codes, sales codes, part descriptions, cost and recommended retail prices without the need for manual re-keying.

Parts Price Updates

Automatic parts price updates ensure that parts prices are consistently updated and made available to Citroen Pinnacle users as soon as the manufacturer releases new information.

Customer Satisfaction Index (CSI) Workshop Submission

Automatic submission of Customer Satisfaction Index (CSI) file for workshop department to the manufacturer or to their designated CSI provider. The feed allows the dealership’s customers to be contacted by the manufacturer to determine the satisfaction with the level of service experienced at the dealership.

Workshop

Customer Satisfaction Index (CSI) Workshop Submission

Automatic submission of Customer Satisfaction Index (CSI) file for workshop department to the manufacturer or to their designated CSI provider. The feed allows the dealership’s customers to be contacted by the manufacturer to determine the satisfaction with the level of service experienced at the dealership.

Vehicles

Customer Satisfaction Index (CSI) Vehicle Submission

Automatic submission of Customer Satisfaction Index (CSI) file for vehicle sales department to the manufacturer or to their designated CSI provider. The feed allows the dealership’s customers to be contacted by the manufacturer to determine the satisfaction with the level of service experienced at the dealership.

CRM

Drive

A direct link between the dealership and the manufacturer allows for central leads to be pushed down to the dealership and automatically populated in user’s diaries. Feedback captured against these leads, and leads generated by the dealership, are then submitted automatically at regular intervals back to the manufacturer to ensure feedback on customer demand and preferences are captured for use by the manufacturer.

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