Pinnacle now provides integration into Infiniti systems. This integration means that Pinnacle now provides many ways for Infiniti dealers to streamline processes and reduce cost, including:
Parts Franchise File
Containing all current Infiniti franchise parts held on file, the parts franchise file integrates fully into Pinnacle which streamlines the process of quotation and invoice creation by pulling in manufacturer part numbers, purchase codes, sales codes, part descriptions, cost and recommended retail prices without the need for manual re-keying.
Parts Price Updates
Automatic parts price updates ensure that parts prices are consistently updated and made available to Infiniti Pinnacle users as soon as the manufacturer releases new information.
Parts Stock Order Transmission
Pinnacle allows parts stock orders to be downloaded and transmitted to Infiniti, improving efficiency and accuracy of the order process as well as reducing dealership workload.
Parts Stock Locator
Pinnacle allows parts stock locator to be transmitted automatically to the manufacturer, efficiently informing the manufacturer on the quantity of parts are held on hand. This improves the manufacturer’s ability to pre-empt the demand for parts and ensure pro-active warehouse management of parts.
Customer Satisfaction Index (CSI) Workshop Submission
Automatic submission of Customer Satisfaction Index (CSI) file for workshop department to the manufacturer or to their designated CSI provider. The feed allows the dealership’s customers to be contacted by the manufacturer to determine the satisfaction with the level of service experienced at the dealership.
Customer Satisfaction Index (CSI) Vehicle Submission
Automatic submission of Customer Satisfaction Index (CSI) file for vehicle department to the manufacturer or to their designated CSI provider. The feed allows the dealership’s customers to be contacted by the manufacturer to determine the satisfaction with the level of service experienced at the dealership.
A direct link between the dealership and the manufacturer allows for central leads to be pushed down to the dealership and automatically populated in user’s diaries. Feedback captured against these leads, and leads generated by the dealership, are then submitted automatically at regular intervals back to the manufacturer to ensure feedback on customer demand and preferences are captured for use by the manufacturer.