New Position Available: Application Support Consultant

Job Title:
Application Support Consultant

Department:
Support Team

Location:
Houghton, Johannesburg

Reporting to:
Support Manager

Overview:
As an application support consultant you will be supporting our Dealer Management Software to our automotive
dealership customers. The helpdesk provides a single point of contact to customers and partners for service
requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note
that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timelously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctuality
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications must be sent to recruitment@pinewoodsa.co.za with “Support Consultant – JHB” placed in the subject line.¬†Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter.

Call us on 021 468 5902 or Email us