Pinnacle Dealer Management System
Pinnacle DMS is an innovative dealer management system, providing an easy to use and logical environment with which to manage one’s business, together with live information whenever one need’s it.
It is a browser-based web delivered system, with its intuitive design allowing users to quickly become familiar with its rich features and leading to a rapid high level adoption. Pinnacle uses industry standard open database technology; this means integration with complementary systems can be achieved with ease and importantly at low cost. Using robust high performance SQL database technology means data is secure and protected, proven rollback and log file facilities deliver peace of mind and maximum availability. The ability to scale up on demand to meet dealers’ changing needs is essential; data volumes increase as businesses become more information aware. Pinnacle will keep pace with the development of your business. Pinnacle is capable of running across a broad spectrum of environments, from the smallest dealership or service operation to a large multi-franchise, multi-location dealer group.
Brought to users as an online service, albeit in a closely controlled and secure manner, Pinnacle, utilising the software as a service (SaaS) model, has many benefits for users including:
• Always having access to the most up-to-date system features
• No requirement to buy the latest version as upgrades are launched online free of charge as part of ongoing product development
• As a remotely hosted solution Pinnacle enables users to focus on the tasks involved in their own role, rather than day-to-day system management
At the heart of the system is a single database around which are five principle modules; CRM, Vehicle Sales, Workshop, Parts, and Accounts.
What makes Pinnacle Dealer Management System unique?
Our Workshop app, Tech+, links seamlessly with the Pinnacle workshop management module untethering their technicians from their workstations.
Our integrated video suite allows Pinnacle users to easily create a range of customer experience enhancing videos without process interruption.
Closer customer connections are possible through our social-network enabled CRM records – a step forward in the use of a customer record. Facebook, LinkedIn, Twitter, and more.
Automated and regular contact-plan based communications allow dealerships to set high performing digital conversation routines to increase workshop return rates, close showroom sales, and feedback important satisfaction indicators.
4 Way Outlook Integration, Bi-directional calendar sync so that customer follow up appointments can be seen in the Outlook calendar and Outlook appointments can be viewed in the Salespersons CRM diary
Push your used vehicle stock directly from Pinnacle to your Facebook fan page. All enquiries from listings are placed directly back into the Pinnacle Internet Leads ready for follow-up.
Display a range of spend maps visually on an interactive Bing map. Vehicle Sales (also displaying retained customers), Parts Sales and Workshop Spend Maps give your dealership data rich reporting.
Fully integrated Vehicle Health Check system in Pinnacle with optional hand held device integration, removing the need for third party VHC systems and double entry keying.
Full Screen report displaying live activity within your Workshop. Split by traffic light colour coding, providing search capabilities, and more. Job Progress Reporting lets you effectively manage your Workshop.
SMS is a quick and cost effective method of making contact with your customers and SMS responses ensure you always capture and can respond to any replies.
Our meeter greeter app, Host+, links seamlessly with the CRM module in the Pinnacle dealer management system to support dealers by making customer communication and interaction even easier.