Meet & Greet Host+ Application
Our meeter greeter app, Host+, links seamlessly with the CRM module in the Pinnacle dealer management system to support dealers by making customer communication and interaction even easier.
From professionally welcoming sales and service customers, to completing full vehicle appraisals, our suite of apps streamline processes and ensure that technology does not disrupt efficiency or the customer experience.
Versions are available on: Windows Tablet, Apple iPad & Windows Phone.
Our Windows version of Host+ utilises the best of new Windows technologies whilst also making the most of our Microsoft-native solutions to deliver a mobile DMS experience like no other. This version was designed from the ground up to allow meeter greeters to untether themselves from their desktop, interact with customers, and inevitably enhance their experience.
The app, designed for use within the showroom by reception, sales, or service teams, is the perfect tool to enable dealers to meet, greet, manage and contact their customers. Customer details can be displayed and edited, including contact history, current and desired vehicle details, planned contact, CSI responses and even customer social media content.
Service teams can use the app to meet customers and acknowledge the customer arrival at the service department ready for the customer to be received at the service reception. This feature when used in conjunction with the Pinnacle Job Progress allows busy dealers to manage peak time service reception bottlenecks.
Sales teams will be able to view their contact diary and daily sales contact schedule, when used in conjunction with the Pinnacle Outlook plugin all calendar information can be seen on one view.
Walk in customers can be created, used vehicle stock can be viewed and where dealers use partner online appraisal systems these can be integrated into the sales process.
A socially linked CRM record allows anyone using the app to get a glimpse into the customer’s recent social activity – from LinkedIn, Facebook, Twitter, etc.
In-app video recording allows dealers to record a new message or select one from their library. It also allows a series of clips to be stitched together into a single sequence for a professional video. The can be emailed directly within the app and automatically saved against the customer’s record.
Our integration with AUTOi seamlessly links throughout the app to allow the simple creation of vehicle appraisals. A step-by-step process through to completion can be marked with any damage, supported by photo and video proof or using notes.
All information is communicated behind the scenes and available instantly as contact history within Pinnacle so you can complete the process by applying the valuation ahead of preparing a purchase or sales deal.
For Apple iPad
As with our Windows version, Host+ for iPad is an absolute must for any dealership looking for a quick and easy way to positively impact customer experience, and especially ideal for sites who are underutilising existing iPad devices.
Whether you are entering or editing customer details, setting current and desired vehicle details, marking planned contacts, or reviewing CSI responses and customer social media content, this app will allow you to step away from your desktop and meet with the customer in a less formal manner.
For Windows Phone
This truly mobile version of Host+ packs in the same range of features as the tablet/desktop version, and will arm any sales team with the tools needed to deliver outstanding customer service. Users simply search for a customer, select the customer, take a video and then send it to the customer.
For Apple iPhone
This lighter version of Host+ is designed to aid sales teams in the quick creation of customer videos, this shoot and send app makes full use of pocket convenience. Users simply search for a customer, select the customer, take a video and then send it to the customer.