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Month: Jun 2017

New Position Available: Application Support Consultant


Job Title:
Application Support Consultant

Department: Support Team

Location: Woodstock, Cape Town

Reporting to: Support Manager

Overview:

As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctual
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office – with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief cover letter.
Please send your application to recruitment@pinewoodsa.co.za

KIA Hermanus wins Dealer of the Year, Again!

The driving force of success is more than just hard work. It’s the commitment to the giving that ‘little bit extra’, every single time.

Today, we at Pinewood SA would like to congratulate Pinnacle Partner, KIA Motors Hermanus, for winning the KIA Dealer of the Year award for a second year in a row.

On 10 June 2017, KIA South Africa held the annual Dealer of the Year awards ceremony.

KIA Motors Hermanus won the award for four categories, namely:

  • Aftersales CSI Dealer of the Year (Category C)
  • Sales CSI Dealer of the Year (Category B)
  • Overall CSI Dealer of the Year
  • The very prestigious “Overall Dealer of the Year award 2016”

Dealer Principal, Sean Smith said, “Customer service is our passion and we really enjoy delighting our prospective and present customers.
We are very overwhelmed to have received Dealer of the Year award 2 years in a row. I am very proud of our team for their commitment to do their best.”

Sean and Pauline recently got back from South Korea, where they test drove the New Kia Stinger sports car, which will hopefully be launched in South Africa in the near future.

We at Pinewood SA wish KIA Motors Hermanus great success in their future endeavours. We are proud to have them as a Pinnacle Partner!

If you would like to experience the passion that this team has for their customers, contact the KIA Motors Hermanus team today: Click here

 

 

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