Department: Support Team

Location: Woodstock, Cape Town

Reporting to: Support Manager

Overview:

As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

• Answering incoming calls from Pinnacle users
• Dealing with incoming e-mails
• Ensuring existing open tickets are kept up to date
• Coaching our customers through their various queries.
• Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
• Gain a thorough understanding of how our helpdesk system, Autotask, operates.
• Deliver a high level of professional support to our Pinnacle users
• Identify and communicate any issues to the respective person responsible
• Escalating timeously and with the relevant information
• Dealing with the occasional technical query

Inherent Requirements of the Job:

• Tertiary education and/ or Motor Industry experience
• Keen interest in problem solving
• Punctual
• Desire and enthusiasm to become a key team member
• Proficient in MS Office – with good skills in MS Excel
• Good organisational skills
• Ability to work within a high pressurised environment
• Excellent communication skills (both verbal and written)

Applications

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief cover letter.
Please send your application to recruitment@pinewoodsa.co.za