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Month: Oct 2017

Pinewood SA launches a BRAND NEW training course!

vehicle-admin

Pinewood SA is proud to announce the launch of the new Vehicle Accounts training course!

We identified the need for Vehicle Admin staff to receive accounts training to perform their role within the dealership more effectively.

The Vehicle Accounts course focuses specifically on accounts processes that are required in conjunction with the Vehicle Admin processes.

Please select your preferred registration date below:

Johannesburg Cape Town
20 November 22 November
21 November

You can download the course overview here.

Win an IPAD & FREE Implementation of Host+ !

Pinewood SA has a new competition in place! The prize, a brand new IPAD, as well as a FREE Host+ Implementation for your dealership!

How to Enter

Simply purchase a training voucher of 10 training enrolments (save R2000) and your dealership will be entered into the IPAD draw!

To find out how to purchase a training voucher, click here.

Draw closes on the 31st of October 2017.

*terms and conditions apply

New Position Available: Pinnacle Support Consultant


Job Title:
Pinnacle Support Consultant

Department: Support Team

Location: Woodstock, Cape Town

Reporting to: Support Manager

Overview:

As a Pinnacle support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctual
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office – with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief cover letter.
Please send your application to recruitment@pinewoodsa.co.za

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