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Month: Feb 2018

New Position Available: Support Consultant


Job Title:
Pinnacle Support Consultant

Department: Support Team

Location: Houghton, Johannesburg

Reporting to: Support Manager

Overview:

As a Pinnacle support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctual
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office – with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief cover letter.
Please send your application to recruitment@pinewoodsa.co.za

#MyPinnacleStory Competition!

Looking to win a R500 Takealot Voucher?


Secure your entry in 3 easy steps:

  • Like our Facebook page
  • Share the competition post
  • Use the comments section of the post to write about your positive Pinnacle experience – using the hashtag #MyPinnacleStory

Pinewood SA celebrates a successful Pinnacle Partner Conference 2018!

We would like to thank everyone that attended our annual Pinnacle Partner Conference on Friday, the 26th of January 2018!

We spent the morning reflecting on our learnings from 2017, the value of customer retention and the importance of Pinnacle parameters to management.

Josh Bunyan (International Business Development – Pinewood Technologies) kicked off the afternoon session and provided us with first hand feedback around Pinewood’s recent international experience as well as Pinewood’s vision of internationalising Pinnacle.

Our keynote speaker Andrew Waggott (Aftersales Director – Pendragon PLC) began his career at Pinewood UK on Pinnacle and now heads up aftersales for the leading independent operator of franchised motor car dealerships in the UK. Andrew provided us with valuable insight into Aftersales and it’s true impact on the dealership.

The conference rounded up with Nick Baldwin (Pinewood Technologies) giving us a glimpse into the Pinnacle roadmap and the exciting new functionality we can look forward to.

For those that were unable to attend and would like to discuss a few of the agenda items, please do not hesitate to contact businessdevelopment@pinewoodsa.co.za for more information.

Pinewood Launches 2 for 1 Training Promotion

2 for 1 Training in March!

We are offering a Management Toolkit training promotion, which allows you to register for a Management Toolkit course and get an additional registration free for a colleague.

With departments working together on a daily basis, what better way to surprise your colleague, than with a free management training course!

View Training Calendar | Click here to request the deal!

*Accounts Management Toolkit not included in promotion

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