New Position Available: Application Support Consultant
Job Title:
Application Support Consultant
Department:
Support Team
Location:
Houghton, Johannesburg
Reporting to:
Support Manager
Overview:
As an application support consultant you will be supporting our Dealer Management Software to our automotive
dealership customers. The helpdesk provides a single point of contact to customers and partners for service
requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note
that this is not a network/hardware or infrastructure support role.
Job Role:
Support consultant duties/tasks of which would include but not be limited to:
- Answering incoming calls from Pinnacle users
- Dealing with incoming e-mails
- Ensuring existing open tickets are kept up to date
- Coaching our customers through their various queries.
- Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
- Gain a thorough understanding of how our helpdesk system, Autotask, operates.
- Deliver a high level of professional support to our Pinnacle users
- Identify and communicate any issues to the respective person responsible
- Escalating timelously and with the relevant information
- Dealing with the occasional technical query
Inherent Requirements of the Job:
- Tertiary education and/ or Motor Industry experience
- Keen interest in problem solving
- Punctuality
- Desire and enthusiasm to become a key team member
- Proficient in MS Office with good skills in MS Excel
- Good organisational skills
- Ability to work within a high pressurised environment
- Excellent communication skills (both verbal and written)
Applications
Applications must be sent to recruitment@pinewoodsa.co.za with “Support Consultant – JHB” placed in the subject line. Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter.
