Month: Jan 2020 | Pinewood DMS

Month: Jan 2020

New Host+ app will help dealers deliver the ultimate sales and service experience

Pinewood Technologies has launched the latest update for their popular showroom app, Host+, with a new look-and-feel and a number of brand new features to enhance the sales and service experience in dealerships running Pinewood DMS.

Firstly, dealers will notice a refreshed stock search in Host+, giving salespeople immediate access to additional vehicle details and documents, including the full image and video gallery for all stock vehicles. Salespeople can display any relevant vehicles to customers directly from their tablet, reducing the time customers are kept waiting in-store.

“It’s key for dealers to continually make improvements to their processes. The decision to buy a car is influenced by a combination of many factors – retail is detail,” explains Neville Briggs, Managing Director at Pinewood Technologies. “If you’re not meeting customer needs – and doing so quickly – customers will research alternatives online while you make them wait. So the offline sales journey must be seamless and provide a better experience than the customer can attain online or elsewhere. Host+ gives you the tools to manage this.”

Salespeople can instantly upload and view documents against a customer record, initiate a test drive and digitally sign the declaration, uploading this directly to the CRM record.

“By streamlining the processes that take place with the customer present, dealers are more likely to make a better impression. E-signatures for test drives and job cards are a great time-saver, removing the need for paperwork and unnecessary scanning”, says Briggs.

The app now features a bespoke ‘desired vehicle’ configurator, prompting salespeople to gain more detailed customer preferences. Salespeople can then identify relevant vehicles that match these, increasing the chance of making a sale.

The new Host+ app also allows salespeople to action individual and shared appointments on-the-go, ensuring all customers are followed-up as soon as possible to drive lead conversion.

The new and improved Host+ update is available for Pinewood DMS users to download on iOS, Android or Windows tablets.

Pinewood DMS App Suite

What to look for when choosing mobile devices for your dealership

New Position Available: Application Support Consultant

Job Title:
Application Support Consultant

Department:
Support Team 

Reporting to:
Support Manager 

Location:
Cape Town, Woodstock

Overview:
As an Application Support Consultant, you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role. 

Job Role: 

Support consultant duties/tasks of which would include but not be limited to: 

  • Answering incoming calls from Pinewood DMS users 
  • Dealing with incoming e-mails 
  • Ensuring existing open tickets are kept up to date 
  • Coaching our customers through their various queries. 
  • Gain a thorough understanding of how Pinewood DMS operates in the module of specialisation. 
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates. 
  • Deliver a high level of professional support to our Pinewood DMS users 
  • Identify and communicate any issues to the respective person responsible 
  • Escalating timeously and with the relevant information 
  • Dealing with the occasional technical query 

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience 
  • Keen interest in problem-solving 
  • Punctual 
  • Desire and enthusiasm to become a key team member 
  • Proficient in MS Office – with good skills in MS Excel 
  • Good organizational skills 
  • Ability to work within a high pressurised environment 
  • Excellent communication skills (both verbal and written) 

Applications: 

  • Applications may be sent directly to recruitment with “Support Consultant” placed in the Subject line. 
  • Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter. 
Contact Us