Month: November 2021 | Pinewood DMS

Month: November 2021

Partner Support Services Agent (Aftersales)

Job Title: Partner Support Services Agent (Aftersales)
Department: Partner Support Services (“PSS”)
Location: Brickfield Canvas, Woodstock Cape Town
Reporting to: Partner Support Services Manager

This position will form part of the Partner Support Services Team; a multi-skilled team of competent and efficient agents that are ultimately responsible for supporting the implementation, training, and support of a market-leading Dealer Management System. The role will require a focus on becoming a specialist in the Aftersales modules of the system, with the ability to learn how to advise on and set up a dealership. This position will be filled by a junior employee, with the objective of growing in knowledge and experience over a period of time, allowing for over-achievement on all the below-listed duties/tasks.

Job Role:

The duties/ tasks of the PSS Agent (Aftersales) function will include but is not limited to:

  1. Developing knowledge of the Business’s Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
  2. Supporting end-users on system queries (fielded through a variety of channels, including emails, telephone, live chat), and ensuring all queries are correctly logged and actioned within required SLA’s, and adequate resolutions are provided. [The primary duty/ task that will assist with the development of knowledge allowing for the development into fulfilling the other listed duties/ tasks]
  3. Conducting on-site/ off-site/ online training and consulting to dealerships/ end-users around the Aftersales modules of the DMS, ensuring better system utilisation by the dealerships/ end-users.
  4. Assistance with the implementation and setup of new dealership projects.
  5. To professionally represent the Business at all times with customers.
  6. To successfully work together within the PSS Team all other departments within the Business.
  7. Ensuring knowledge of the Business’s Software Systems are at an excellent level to carry out the duties required;
  8. Traveling within South Africa and any other Country to successfully fulfill the outputs of this role.

Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the business.

Inherent Requirements of the Job:

  1. Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems or Accounting.
  2. At least 18 months experience within a Dealership and/or Motor Industry Experience.
  3. High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
  4. Strong relationship management, administration, time-management, and organisational skills.
  5. High level of professional communication skills (both verbal and written).
  6. Ability to work within and contribute toward a high-performance team environment.
  7. Ability to innovate and drive innovation within the team.
  8. Solution and initiative driven.
  9. Alignment to the values of the business.
  10. Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
  11. Desire to continuously improve the team, oneself, and the position.
  12. Valid Driver’s license with your own reliable transport.
  13. Working knowledge of the Motor Industry (advantageous).

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

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