Department: Partner Support Services Team

Location: Woodstock, Cape Town

Reporting to: Partner Support Services & Product Manager

Overview:

The successful candidate is an experienced Business Intelligence Developer who demonstrates in-depth knowledge and understanding of data warehousing, Power BI and is also capable of understanding and analysing business requirements. This person must be open-minded, creative, flexible, and prepared to work in a very dynamic, innovative environment. Provides technical and functional assistance in identifying, evaluating, and developing systems, solutions, procedures, reporting, and analysis tools to meet business intelligence requirements. Candidates should have experience with a deep understanding of ETL, Data Visualization, Data Modelling, Database design and performance tuning.

Job Role:

The BI Developer’s duties/tasks would include but are not be limited to:

1. Assist in designing, researching, and analysing internal processes that will ultimately aid in the fluid delivery of reports to the customer;
2. Work closely with clients and key decision-makers to turn data into critical information and knowledge that can be used to make sound business decisions;
3. Design and build data models to improve analysis capabilities;
4. Develop reports, visualizations, and custom extracts using PowerBI & other business intelligence tools;
5. Review reports to improve accuracy, functionality, and consistency through the execution of BI validation processes and procedures;
6. Training end-users on new reports and dashboards;
7. Provide operational support, bug fixes, and performance enhancements of the reports and dashboards;
8. Develop and update technical documents;
9. Provide estimates, project and deliverable status, and communicate to the project manager;
10. Research business problems and create models that help analyze business problems and depict trends in the industry.
11. Evaluating changes and updates to source production systems and implementing necessary changes where applicable.

Inherent Requirements of the Job:

1. Relevant 3-year IT Degree/Diploma
2. Proven experience as a BI developer (minimum 4 years’ experience)
3. Experience with SSMS, SSRS, SSIS, Power BI Desktop / Service, Power Pivot, Power query.
4. Experience with data warehouse architecture and data modelling for reporting and analytics purposes.
5. Data model design, optimisation and query using DAX & SSIS design and development of ETL workflows
6. In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
7. Self-starter with the ability to multitask and meet deadlines in a dynamic work environment.
8. Must perform with a high level of accuracy and attention to detail.
9. Strong analytical and problem solving skills.
10. Capable of strategic thinking and innovation.
11. Excellent communication skills both written and verbal and have the ability to present complex information concisely to a variety of audiences.
12. Effectively able to interact with multiple customers.
13. Be a person that takes ownership of and pride in your work.

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Overview:

This role plays a pivotal role in assisting and supporting all aspects of the Business Development portfolio in a marketing leading and innovative Dealer Management System company, and will be instrumental in its efficiency and administrative success.

Job Role:

The duties/tasks of the BDA function will include but not be limited to:

1. Assistance with the development and maintenance of BD portfolio operating policies and procedures.
2. Development, oversight and involvement-in, all administrative tasks and processes within the BD portfolio, including but not limited to: preparation of information, proposals, quotations, presentations, contracts, reporting. (This task includes competently fulfilling all required administrative duties).
3. Assisting and supporting various BD portfolio projects and contributing toward their successful delivery.
4. Compiling and analysing BD portfolio data and information and using it to create useful reports on BD activities, opportunities, customers, and industry trends, which can then be presented to the Management team and used to develop business plans.
5. Ensuring a strong working knowledge of the BD portfolio and how each area integrate with one another, and the role of the BD portfolio within the larger business; activities that will assist in this will include but not be limited to:

1. 1. Attending the various team meetings, within which any areas of assistance, streamlining and improved efficiencies should be identified, and viable solutions proposed.
   2. Actively track the activities of each portfolio through their various dashboards and projects.
   3. Assisting with any tasks (administrative or other), as and when required.

1. To successfully work together with all business departments and ensure that the BD portfolio’s activities support a successful working relationship with these departments.
2. Participation in relevant BD portfolio meetings, all whilst driving portfolio systems, operating policies and procedures.
3. Manage and complete a variety of weekly/ monthly reconciliations and reports.
4. Liaising with customers, prospective customers, and manufacturers, as and when required – including online engagement through the online tools available to the business.
5. Maintain strong relationships with customers, managers, staff, suppliers, and develop new relationships when the opportunities present themselves.
6. Assistance with marketing activities (in conjunction with the Marketing Co-ordinator).
7. Maintaining the Company’s internal activity and business software system; ensuring it is updated, correct and allows for the Company to measure key metrics.
8. Ensuring knowledge of the Business’s Software Systems are at a sufficient level to carry out the duties required.
9. To represent the Business professionally always.
10. Exploring and driving the concept of internal change needing to be faster than the external rate of change in the market.
11. Being driven by the principle of accountability.
12. Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

Inherent Requirements of the Job:

1. Relevant tertiary education (i.e. Bachelors degree in the field of Business Administration, Business Operations, Business Development, Marketing)
2. High proficiency level in MS Office – with strong skills in Powerpoint, Outlook, Word, Excel
3. Strong relationship management, administration, time-management, and organisational skills
4. High level of professional communication skills (both verbal and written)
5. Ability to work on multiple tasks or projects at once and to deliver to deadlines
6. High level of professional communication skills (both verbal and written)
7. Ability to work independently and as part of a team
8. Ability to innovate and drive innovation within a team
9. Solution and initiative driven
10. Desire to continuously improve oneself, the team, and the position

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Partner Support Services Agent
Department: Partner Support Services (“PSS”)
Location: Woodstock, Cape Town / Rosebank, Johannesburg
Reporting to: Partner Support Services Manager
Level: Junior

Overview:

This position will form part of the Partner Support Services Team; a multi-skilled team of competent and efficient agents that are ultimately responsible for supporting the implementation, training, and support of a market leading Dealer Management System. The role will require a focus on becoming a specialist in the modules of the system, with the ability to learn how to advise on and setup a dealership. This position will be filled by a junior employee, with the objective of growing in knowledge and experience over a period of time, allowing for over-achievement on all the below listed duties/ tasks.

Job Role:

The duties/ tasks of the PSS Agent function will include but is not limited to:

1. Developing knowledge of the Business’s Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
2. Supporting end-users on system queries (fielded through a variety of channels, including emails, telephone, live chat), and ensuring all queries are correctly logged and actioned within required SLA’s, and adequate resolutions are provided. [The primary duty/ task that will assist with the development of knowledge allowing for the development into fulfilling the other listed duties/ tasks]
3. Conducting on-site/ off-site/ online training and consulting to dealerships/ end-users around the various modules of the DMS, ensuring better system utilisation by the dealerships/ end-users.
4. Assistance with the implementation and setup of new dealership projects.
5. To professionally represent the Business at all times with customers.
6. To successfully work together within the PSS Team all other departments within the Business.
7. Ensuring knowledge of the Business’s Software Systems are at an excellent level to carry out the duties required;
8. Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the business.

Inherent Requirements of the Job:

1. Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems or Accounting.
2. At least 18 months experience within a Dealership and/or Motor Industry Experience.
3. High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
4. Strong relationship management, administration, time-management, and organisational skills.
5. High level of professional communication skills (both verbal and written).
6. Ability to work within and contribute toward a high-performance team environment.
7. Ability to innovate and drive innovation within the team.
8. Solution and initiative driven.
9. Alignment to the values of the business.
10. Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
11. Desire to continuously improve the team, oneself, and the position.
12. Valid Driver’s licence with your own reliable transport.
13. Working knowledge of the Motor Industry (advantageous).

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)