As business costs continue to soar and more drivers turn to electric vehicles, retailers should re-evaluate the tools in their dealer management system to boost workshop profits.

Those who are proactive in adopting the latest features, apps and system updates are seeing significant results from process efficiencies that are driving additional revenue.

Plan ahead and boost productivity

Most workshops service multiple brands, vehicle types, and fuel categories – often requiring specific technician skillsets for each. It’s key that service teams have access to a system that helps maximise productivity when planning workloads. A DMS should provide total visibility of upcoming jobs and requirements so the service team can schedule ahead and fill their workshop. Using a system with intuitive diary management means dealers can book more jobs and ultimately boost revenue.

Pinewood DMS helps Workshop Managers make more of Technicians’ productive hours. Using the built-in drag-and-drop planner, they can allocate jobs to each Technician – matching job requirements to skillsets and filling more available hours. Using Pinewood’s Tech+ app, Technicians can see a personalised planner – including scheduled start and completion times for jobs, what’s required, and highlighting no-shows. In doing so, they’re more prepared for the day, utilise their time better, and are more productive.

Streamline VHCs with digital customer approvals

Dealers can boost efficiency by digitalising VHC processes – freeing up time for Technicians to fit more into their day. By asking service customers to pre-authorise VHC work via Tech+, Technicians can get started on jobs immediately – removing the need to discuss requirements and getting cars on the ramp quicker – improving workshop productivity.

Make audits easy and keep your team informed

Adopting an all-in-one DMS with a live central database is a great way to improve communication between service team members.

In Pinewood DMS, Technicians can record digital notes on each operation in the Tech+ app. This eliminates the need for paper job cards and improves workflows, as all write-ups are instantly accessible in the DMS. Making audits easier to handle.

Conclusion

To boost workshop profits, we encourage dealers to be proactive in using the latest tools and updates to digitalise their service journey. This is key with more customers favouring an omnichannel customer experience.

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