Job Title: Project Assistant

Reporting Line: Project Manager

Location: Brickfield Canvas, Brickfield Road, Woodstock

Job Overview:

The Project Assistant will be the right hand to our Project Manager, working in conjunction and supporting our Project Manager to ensure overall project success. The ideal candidate will be in lockstep with the Project Manager throughout the project cycle, ensuring to pick up whatever/whenever they need to. To get this right, you will need to work closely with the different teams to monitor various project KPIs ranging from adherence to timelines and estimated hours to customer and internal stakeholder satisfaction. The Project Team manages a variety of internal and customer projects that range from small (Post Sale) to big (Implementation) projects for the Pinewood group.

Who are we?

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role type, re-thinking stagnant processes to make dealerships more efficient.

Our Values:

• A sense of belonging and teamwork
• A keen respect for customers and one another
• Continuously striving to grow and improve
• Delivery focus and commitment
• An open and honest environment

Expectations of Character:

Critical Thinking

Analysis and Problem Solving

• • When you’re presented with a challenge, it’s important to be able to analyse it rationally and logically to determine its strengths and weaknesses to ultimately come up with a solution.
  • As part of the projects team, you will be faced with challenges daily where outside of the box type thinking will be key to problem solving.
  • Learning from both successes and failures and owning them.

Communication

• • It’s important to be able to convey your points, professionally, and concisely so that each team member, stakeholder, and the customer knows exactly what is expected of them. It’s just as important to be able to listen to concerns and to mediate misunderstandings.
  • Ensuring all stakeholders are kept updated with any feedback they should know/need to action.
  • The ability to communicate your ideas in a way that is logical and easy for others to understand, both in writing and in person.

Collaboration

• • Ability to delegate successfully.
  • As the project assistant, you need to be change orientated. This will allow you to successfully promote and facilitate change internally and with customers, you need to continuously observe and question processes to help build this cohesive environment.
  • Detail orientation and being organised are key to delivering successful projects, you will be expected to show these traits in your everyday tasks.
  • Promoting teamwork. Working as a team can increase productivity and develop healthy relationships between employees and teams. The Project Assistant is expected to drive these qualities home, ensuring good cross collaboration.

Key Responsibilities:

1. Assist project manager and team in all administration functions and processes.
2. Attend all project meetings and take notes.
3. Collaborate on project presentations.
4. Facilitate the development of project plans and manage them from inception to completion.
5. Monitor all moving parts of the project keeping them synchronized and moving forward.
6. Prepare, organise, and distribute all necessary project materials.
7. Collaborate with the whole project team, contributing to the entire project lifecycle.
8. Collaborate with the Business Development team, communicating team availability.
9. Organise and monitor schedules as well as assign tasks to team members and see that deadlines are met.
10. Organise and implement formulated policies and procedures.
11. Make travel arrangements for the teams needing to be onsite with customers in a timeous manner and within budget.
12. Assist the project manager to analyse project data and produce progress reports.
13. Foster positive and productive client relationships.

Required Competencies:

1. Tertiary education.
2. Ability to work within a highly pressurised environment and remain calm.
3. Excellent communication skills (both verbal and written).
4. Willingness and ability to comfortably travel to engage and deliver at customers’ premises.
5. Proficiency in Microsoft Suite (Excel, Access).
6. Extremely organised and focussed.
7. Positive and encouraging personality.
8. Able to work independently with little supervision.
9. Highly motivated with a strong work ethic.
10. Reliable, trustworthy, and committed to the team’s success.
11. Propensity for multi-tasking.
12. Deadline driven.

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Product Delivery Consultant (Aftersales)

Reporting Line: Product Delivery Lead

Location: WeWork, Rosebank, Johannesburg

Job Role:

As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Pinewood’s Customer Success Team and Customers to deliver ongoing mutually profitable partnerships.

Who are we?

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role-type, re-thinking stagnant processes to make dealerships more efficient.

Our Values:

• A sense of belonging and teamwork
• A keen respect for customers and one another
• Continuously striving to grow and improve
• Delivery focus and commitment
• An open and honest environment

Expectations of Character:

Attitude

1. Learning
   • Take every opportunity available to grow yourself and others (Internally / Externally)
   • Actively applying learnings from previous mistakes
2. Team Player

• • Maintaining and fostering healthy peer relationships within both your team and the rest of Pinewood’s departments.

Self-Management

1. Resourcefulness and management of expectations
   • Drive hard to meet deadlines and manage expectations when deadlines are going to be missed.
   • Work on your own without supervision or explicit detailed instructions.
2. Time Management
   • Take initiative and originate action.
   • Manage time and resources effectively based on the estimates provided.
   • Consider alternative scenarios and contingency plans.
   • When dealing with multiple objectives set up priorities so you have set time related goals.

Thinking

1. Analysis
   • Gather information systematically while having a keen understanding of context.
   • Synthesise and summarise information for it be meaningful.
   • Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
   • Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
   • Innovate when you see it can be better
   • Identify areas that need improvement, opportunities to drive our customers’ success.
2. Judgement
   • Don’t operate on assumptions always clarify expectations internally and externally.
   • Make sound decisions balancing risk and opportunity.
   • Consider multiple stakeholders when making decisions.

Communication

1. Influencing and advising
   • Present yourself confidently and professionally.
   • Deal easily with people internally and externally at both senior and junior levels.
2. Acknowledgment and notifications
   • Acknowledging all communication addressed to you timeously.
   • Ensuring all stakeholders are kept updated with any feedback they should know / need to action.

Key Responsibilities:

Will include but not be limited to:

1. Rich understanding of Pinewood’s values with buy in to fully live them in your business delivery.
2. Ownership of specific account relationships and project delivery to Customer’s complete satisfaction.
   1. Building on Pinewood’s acknowledged Customer service excellence to deliver revenue growth.
3. Scoping, identifying and delivering solutions to successfully transform service delivery in automotive industry.
4. Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.
5. Ensuring an excellent level of Pinewood DMS knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows of our customers.
6. Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.
7. Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).
8. Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

Required Competencies:

1. Strong passion for delivering customer service and unlocking opportunities.
2. Understanding of the Pinewood DMS and related technologies to be able to deliver product skills that are at a Beginner and / or Intermediate level.
3. Basic understanding of automotive industry including motor dealer work streams.
4. Proven track record of successfully living the Business’s Values.
5. Excellent written and verbal communication skills.
6. Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.
7. Aftersales work experience within a dealership. (E.g. Service Advisor, Parts consultant etc.)

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Product Delivery Consultant (Accounts and Vehicles)

Reporting Line: Product Delivery Lead

Location: Brickfield Canvas, Brickfield Road, Woodstock, Cape Town

Job Role:

As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Pinewood’s Customer Success Team and Customers to deliver ongoing mutually profitable partnerships.

Who are we?

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role-type, re-thinking stagnant processes to make dealerships more efficient.

Our Values:

• A sense of belonging and teamwork
• A keen respect for customers and one another
• Continuously striving to grow and improve
• Delivery focus and commitment
• An open and honest environment

Expectations of Character:

Attitude

1. Learning

• Take every opportunity available to grow yourself and others (Internally / Externally)
• Actively applying learnings from previous mistakes

2. Team Player

• Maintaining and fostering healthy peer relationships within both your team and the rest of Pinewood’s departments.

Self-Management

1. Resourcefulness and management of expectations

• Drive hard to meet deadlines and manage expectations when deadlines are going to be missed.
• Work on your own without supervision or explicit detailed instructions.

2. Time Management

• Take initiative and originate action.
• Manage time and resources effectively based on the estimates provided.
• Consider alternative scenarios and contingency plans.
• When dealing with multiple objectives set up priorities so you have set time related goals.

Thinking

1. Analysis

• Gather information systematically while having a keen understanding of context.
• Synthesise and summarise information for it be meaningful.
• Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
• Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
• Innovate when you see it can be better
• Identify areas that need improvement, opportunities to drive our customers’ success.

2. Judgement

• Don’t operate on assumptions always clarify expectations internally and externally.
• Make sound decisions balancing risk and opportunity.
• Consider multiple stakeholders when making decisions.

Communication

1. Influencing and advising

• Present yourself confidently and professionally.
• Deal easily with people internally and externally at both senior and junior levels.

2. Acknowledgement and notifications

• Acknowledging all communication addressed to you timeously.
• Ensuring all stakeholders are kept updated with any feedback they should know / need to action.

Key Responsibilities:

Will include but not be limited to:

1. Rich understanding of Pinewood’s values with buy in to fully live them in your business delivery.
2. Ownership of specific account relationships and project delivery to Customer’s complete satisfaction.
   1. Building on Pinewood’s acknowledged customer service excellence to deliver revenue growth.
3. Scoping, identifying and delivering solutions to successfully transform service delivery in automotive industry.
4. Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.
5. Ensuring an excellent level of Pinewood DMS knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows with our customers.
6. Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.
7. Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).
8. Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

Required Competencies:

1. Strong passion for delivering customer service and unlocking opportunities.
2. Understanding of the Pinewood DMS and related technologies to be able to deliver product skills that are at a Beginner and/ or Intermediate level.
3. Basic understanding of automotive industry including motor dealer work streams.
4. Proven track record of successfully living the Business’s Values.
5. Excellent written and verbal communication skills.
6. Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.
7. Work experience within an accounts related role, preferably within a dealership environment. (Eg. Bookkeeper / Junior bookkeeper etc.).

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)