Job Title: Project Assistant

Reporting Line: Project Manager

Location: Brickfield Canvas, Brickfield Road, Woodstock

Job Overview:

The Project Assistant will be the right hand to our Project Manager, working in conjunction and supporting our Project Manager to ensure overall project success. The ideal candidate will be in lockstep with the Project Manager throughout the project cycle, ensuring to pick up whatever/whenever they need to. To get this right, you will need to work closely with the different teams to monitor various project KPIs ranging from adherence to timelines and estimated hours to customer and internal stakeholder satisfaction. The Project Team manages a variety of internal and customer projects that range from small (Post Sale) to big (Implementation) projects for the Pinewood group.

Who are we?

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role type, re-thinking stagnant processes to make dealerships more efficient.

Our Values:

• A sense of belonging and teamwork
• A keen respect for customers and one another
• Continuously striving to grow and improve
• Delivery focus and commitment
• An open and honest environment

Expectations of Character:

Critical Thinking

Analysis and Problem Solving

• • When you’re presented with a challenge, it’s important to be able to analyse it rationally and logically to determine its strengths and weaknesses to ultimately come up with a solution.
  • As part of the projects team, you will be faced with challenges daily where outside of the box type thinking will be key to problem solving.
  • Learning from both successes and failures and owning them.

Communication

• • It’s important to be able to convey your points, professionally, and concisely so that each team member, stakeholder, and the customer knows exactly what is expected of them. It’s just as important to be able to listen to concerns and to mediate misunderstandings.
  • Ensuring all stakeholders are kept updated with any feedback they should know/need to action.
  • The ability to communicate your ideas in a way that is logical and easy for others to understand, both in writing and in person.

Collaboration

• • Ability to delegate successfully.
  • As the project assistant, you need to be change orientated. This will allow you to successfully promote and facilitate change internally and with customers, you need to continuously observe and question processes to help build this cohesive environment.
  • Detail orientation and being organised are key to delivering successful projects, you will be expected to show these traits in your everyday tasks.
  • Promoting teamwork. Working as a team can increase productivity and develop healthy relationships between employees and teams. The Project Assistant is expected to drive these qualities home, ensuring good cross collaboration.

Key Responsibilities:

1. Assist project manager and team in all administration functions and processes.
2. Attend all project meetings and take notes.
3. Collaborate on project presentations.
4. Facilitate the development of project plans and manage them from inception to completion.
5. Monitor all moving parts of the project keeping them synchronized and moving forward.
6. Prepare, organise, and distribute all necessary project materials.
7. Collaborate with the whole project team, contributing to the entire project lifecycle.
8. Collaborate with the Business Development team, communicating team availability.
9. Organise and monitor schedules as well as assign tasks to team members and see that deadlines are met.
10. Organise and implement formulated policies and procedures.
11. Make travel arrangements for the teams needing to be onsite with customers in a timeous manner and within budget.
12. Assist the project manager to analyse project data and produce progress reports.
13. Foster positive and productive client relationships.

Required Competencies:

1. Tertiary education.
2. Ability to work within a highly pressurised environment and remain calm.
3. Excellent communication skills (both verbal and written).
4. Willingness and ability to comfortably travel to engage and deliver at customers’ premises.
5. Proficiency in Microsoft Suite (Excel, Access).
6. Extremely organised and focussed.
7. Positive and encouraging personality.
8. Able to work independently with little supervision.
9. Highly motivated with a strong work ethic.
10. Reliable, trustworthy, and committed to the team’s success.
11. Propensity for multi-tasking.
12. Deadline driven.

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Product Delivery Consultant (Aftersales)

Reporting Line: Product Delivery Lead

Location: WeWork, Rosebank, Johannesburg

Job Role:

As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Pinewood’s Customer Success Team and Customers to deliver ongoing mutually profitable partnerships.

Who are we?

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role-type, re-thinking stagnant processes to make dealerships more efficient.

Our Values:

• A sense of belonging and teamwork
• A keen respect for customers and one another
• Continuously striving to grow and improve
• Delivery focus and commitment
• An open and honest environment

Expectations of Character:

Attitude

1. Learning
   • Take every opportunity available to grow yourself and others (Internally / Externally)
   • Actively applying learnings from previous mistakes
2. Team Player

• • Maintaining and fostering healthy peer relationships within both your team and the rest of Pinewood’s departments.

Self-Management

1. Resourcefulness and management of expectations
   • Drive hard to meet deadlines and manage expectations when deadlines are going to be missed.
   • Work on your own without supervision or explicit detailed instructions.
2. Time Management
   • Take initiative and originate action.
   • Manage time and resources effectively based on the estimates provided.
   • Consider alternative scenarios and contingency plans.
   • When dealing with multiple objectives set up priorities so you have set time related goals.

Thinking

1. Analysis
   • Gather information systematically while having a keen understanding of context.
   • Synthesise and summarise information for it be meaningful.
   • Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
   • Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
   • Innovate when you see it can be better
   • Identify areas that need improvement, opportunities to drive our customers’ success.
2. Judgement
   • Don’t operate on assumptions always clarify expectations internally and externally.
   • Make sound decisions balancing risk and opportunity.
   • Consider multiple stakeholders when making decisions.

Communication

1. Influencing and advising
   • Present yourself confidently and professionally.
   • Deal easily with people internally and externally at both senior and junior levels.
2. Acknowledgment and notifications
   • Acknowledging all communication addressed to you timeously.
   • Ensuring all stakeholders are kept updated with any feedback they should know / need to action.

Key Responsibilities:

Will include but not be limited to:

1. Rich understanding of Pinewood’s values with buy in to fully live them in your business delivery.
2. Ownership of specific account relationships and project delivery to Customer’s complete satisfaction.
   1. Building on Pinewood’s acknowledged Customer service excellence to deliver revenue growth.
3. Scoping, identifying and delivering solutions to successfully transform service delivery in automotive industry.
4. Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.
5. Ensuring an excellent level of Pinewood DMS knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows of our customers.
6. Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.
7. Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).
8. Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

Required Competencies:

1. Strong passion for delivering customer service and unlocking opportunities.
2. Understanding of the Pinewood DMS and related technologies to be able to deliver product skills that are at a Beginner and / or Intermediate level.
3. Basic understanding of automotive industry including motor dealer work streams.
4. Proven track record of successfully living the Business’s Values.
5. Excellent written and verbal communication skills.
6. Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.
7. Aftersales work experience within a dealership. (E.g. Service Advisor, Parts consultant etc.)

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Product Delivery Consultant (Accounts and Vehicles)

Reporting Line: Product Delivery Lead

Location: Brickfield Canvas, Brickfield Road, Woodstock, Cape Town

Job Role:

As PDC you will be responsible for delivering Pinewood technology led solutions to fully satisfy Pinewood DMS’ Customers purchases. Your key focus will be to collaborate closely with Pinewood’s Customer Success Team and Customers to deliver ongoing mutually profitable partnerships.

Who are we?

Our customers demand exceptional quality tools to run their businesses effectively. We work closely with dealers across the globe to deliver the optimum, modern dealer management system, letting them focus on delivering significant results for their business. Our user-friendly system is split by role-type, re-thinking stagnant processes to make dealerships more efficient.

Our Values:

• A sense of belonging and teamwork
• A keen respect for customers and one another
• Continuously striving to grow and improve
• Delivery focus and commitment
• An open and honest environment

Expectations of Character:

Attitude

1. Learning

• Take every opportunity available to grow yourself and others (Internally / Externally)
• Actively applying learnings from previous mistakes

2. Team Player

• Maintaining and fostering healthy peer relationships within both your team and the rest of Pinewood’s departments.

Self-Management

1. Resourcefulness and management of expectations

• Drive hard to meet deadlines and manage expectations when deadlines are going to be missed.
• Work on your own without supervision or explicit detailed instructions.

2. Time Management

• Take initiative and originate action.
• Manage time and resources effectively based on the estimates provided.
• Consider alternative scenarios and contingency plans.
• When dealing with multiple objectives set up priorities so you have set time related goals.

Thinking

1. Analysis

• Gather information systematically while having a keen understanding of context.
• Synthesise and summarise information for it be meaningful.
• Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
• Pay careful attention to detail, minimizing mistakes and actively thinking about ways to reduce errors
• Innovate when you see it can be better
• Identify areas that need improvement, opportunities to drive our customers’ success.

2. Judgement

• Don’t operate on assumptions always clarify expectations internally and externally.
• Make sound decisions balancing risk and opportunity.
• Consider multiple stakeholders when making decisions.

Communication

1. Influencing and advising

• Present yourself confidently and professionally.
• Deal easily with people internally and externally at both senior and junior levels.

2. Acknowledgement and notifications

• Acknowledging all communication addressed to you timeously.
• Ensuring all stakeholders are kept updated with any feedback they should know / need to action.

Key Responsibilities:

Will include but not be limited to:

1. Rich understanding of Pinewood’s values with buy in to fully live them in your business delivery.
2. Ownership of specific account relationships and project delivery to Customer’s complete satisfaction.
   1. Building on Pinewood’s acknowledged customer service excellence to deliver revenue growth.
3. Scoping, identifying and delivering solutions to successfully transform service delivery in automotive industry.
4. Close collaboration with the Customer Success Team (CSCs) to fully understand ongoing customer dynamics in the ecosystem.
5. Ensuring an excellent level of Pinewood DMS knowledge by actively staying close to the releases, continuously evaluating the impact that the product could have in the process flows with our customers.
6. Working with the Customer Success Team to ensure any identified challenges raised are resolved timeously.
7. Competently fulfilling all required administrative duties timeously allowing for clarity on activities on a daily basis (functional use of Autotask).
8. Agility to work through project / post sales offsite tasks whist managing the day-to-day customer queries in an efficient and timeous manner.

Required Competencies:

1. Strong passion for delivering customer service and unlocking opportunities.
2. Understanding of the Pinewood DMS and related technologies to be able to deliver product skills that are at a Beginner and/ or Intermediate level.
3. Basic understanding of automotive industry including motor dealer work streams.
4. Proven track record of successfully living the Business’s Values.
5. Excellent written and verbal communication skills.
6. Willingness and ability to comfortably travel to, engage and deliver at customers premises, specifically for live weeks.
7. Work experience within an accounts related role, preferably within a dealership environment. (Eg. Bookkeeper / Junior bookkeeper etc.).

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Partner Support Services Consultant
Department: Partner Support Services (“PSS”)
Reporting to: Partner Support Services Manager
Level: Junior

Overview:

This position will form part of the Partner Support Services Team; a multi-skilled team of competent and efficient agents that are ultimately responsible for supporting the implementation, training, and support of a market leading Dealer Management System. The role will require a focus on becoming a specialist in the modules of the system, with the ability to learn how to advise on and setup a dealership. This position will be filled by a junior employee, with the objective of growing in knowledge and experience over a period of time, allowing for over-achievement on all the below listed duties/ tasks.

Job Role:

The duties/ tasks of the PSS Agent function will include but is not limited to:

1. Developing knowledge of the Business’s Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
2. Supporting end-users on system queries (fielded through a variety of channels, including emails, telephone, live chat), and ensuring all queries are correctly logged and actioned within required SLA’s, and adequate resolutions are provided. [The primary duty/ task that will assist with the development of knowledge allowing for the development into fulfilling the other listed duties/ tasks]
3. Conducting on-site/ off-site/ online training and consulting to dealerships/ end-users around the Aftersales modules of the DMS, ensuring better system utilisation by the dealerships/ end-users.
4. Assistance with the implementation and setup of new dealership projects.
5. To professionally represent the Business at all times with customers.
6. To successfully work together within the PSS Team all other departments within the Business.
7. Ensuring knowledge of the Business’s Software Systems are at an excellent level to carry out the duties required;
8. Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the business.

Inherent Requirements of the Job:

1. Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems or Accounting.
2. At least 18 months experience within a Dealership and/or Motor Industry Experience.
3. High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
4. Strong relationship management, administration, time-management, and organisational skills.
5. High level of professional communication skills (both verbal and written).
6. Ability to work within and contribute toward a high-performance team environment.
7. Ability to innovate and drive innovation within the team.
8. Solution and initiative driven.
9. Alignment to the values of the business.
10. Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
11. Desire to continuously improve the team, oneself, and the position.
12. Valid Driver’s licence with your own reliable transport.
13. Working knowledge of the Motor Industry (advantageous).

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Department: Partner Support Services Team

Location: Woodstock, Cape Town

Reporting to: Partner Support Services & Product Manager

Overview:

The successful candidate is an experienced Business Intelligence Developer who demonstrates in-depth knowledge and understanding of data warehousing, Power BI and is also capable of understanding and analysing business requirements. This person must be open-minded, creative, flexible, and prepared to work in a very dynamic, innovative environment. Provides technical and functional assistance in identifying, evaluating, and developing systems, solutions, procedures, reporting, and analysis tools to meet business intelligence requirements. Candidates should have experience with a deep understanding of ETL, Data Visualization, Data Modelling, Database design and performance tuning.

Job Role:

The BI Developer’s duties/tasks would include but are not be limited to:

1. Assist in designing, researching, and analysing internal processes that will ultimately aid in the fluid delivery of reports to the customer;
2. Work closely with clients and key decision-makers to turn data into critical information and knowledge that can be used to make sound business decisions;
3. Design and build data models to improve analysis capabilities;
4. Develop reports, visualizations, and custom extracts using PowerBI & other business intelligence tools;
5. Review reports to improve accuracy, functionality, and consistency through the execution of BI validation processes and procedures;
6. Training end-users on new reports and dashboards;
7. Provide operational support, bug fixes, and performance enhancements of the reports and dashboards;
8. Develop and update technical documents;
9. Provide estimates, project and deliverable status, and communicate to the project manager;
10. Research business problems and create models that help analyze business problems and depict trends in the industry.
11. Evaluating changes and updates to source production systems and implementing necessary changes where applicable.

Inherent Requirements of the Job:

1. Relevant 3-year IT Degree/Diploma
2. Proven experience as a BI developer (minimum 4 years’ experience)
3. Experience with SSMS, SSRS, SSIS, Power BI Desktop / Service, Power Pivot, Power query.
4. Experience with data warehouse architecture and data modelling for reporting and analytics purposes.
5. Data model design, optimisation and query using DAX & SSIS design and development of ETL workflows
6. In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework
7. Self-starter with the ability to multitask and meet deadlines in a dynamic work environment.
8. Must perform with a high level of accuracy and attention to detail.
9. Strong analytical and problem solving skills.
10. Capable of strategic thinking and innovation.
11. Excellent communication skills both written and verbal and have the ability to present complex information concisely to a variety of audiences.
12. Effectively able to interact with multiple customers.
13. Be a person that takes ownership of and pride in your work.

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Overview:

This role plays a pivotal role in assisting and supporting all aspects of the Business Development portfolio in a marketing leading and innovative Dealer Management System company, and will be instrumental in its efficiency and administrative success.

Job Role:

The duties/tasks of the BDA function will include but not be limited to:

1. Assistance with the development and maintenance of BD portfolio operating policies and procedures.
2. Development, oversight and involvement-in, all administrative tasks and processes within the BD portfolio, including but not limited to: preparation of information, proposals, quotations, presentations, contracts, reporting. (This task includes competently fulfilling all required administrative duties).
3. Assisting and supporting various BD portfolio projects and contributing toward their successful delivery.
4. Compiling and analysing BD portfolio data and information and using it to create useful reports on BD activities, opportunities, customers, and industry trends, which can then be presented to the Management team and used to develop business plans.
5. Ensuring a strong working knowledge of the BD portfolio and how each area integrate with one another, and the role of the BD portfolio within the larger business; activities that will assist in this will include but not be limited to:

1. 1. Attending the various team meetings, within which any areas of assistance, streamlining and improved efficiencies should be identified, and viable solutions proposed.
   2. Actively track the activities of each portfolio through their various dashboards and projects.
   3. Assisting with any tasks (administrative or other), as and when required.

1. To successfully work together with all business departments and ensure that the BD portfolio’s activities support a successful working relationship with these departments.
2. Participation in relevant BD portfolio meetings, all whilst driving portfolio systems, operating policies and procedures.
3. Manage and complete a variety of weekly/ monthly reconciliations and reports.
4. Liaising with customers, prospective customers, and manufacturers, as and when required – including online engagement through the online tools available to the business.
5. Maintain strong relationships with customers, managers, staff, suppliers, and develop new relationships when the opportunities present themselves.
6. Assistance with marketing activities (in conjunction with the Marketing Co-ordinator).
7. Maintaining the Company’s internal activity and business software system; ensuring it is updated, correct and allows for the Company to measure key metrics.
8. Ensuring knowledge of the Business’s Software Systems are at a sufficient level to carry out the duties required.
9. To represent the Business professionally always.
10. Exploring and driving the concept of internal change needing to be faster than the external rate of change in the market.
11. Being driven by the principle of accountability.
12. Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

Inherent Requirements of the Job:

1. Relevant tertiary education (i.e. Bachelors degree in the field of Business Administration, Business Operations, Business Development, Marketing)
2. High proficiency level in MS Office – with strong skills in Powerpoint, Outlook, Word, Excel
3. Strong relationship management, administration, time-management, and organisational skills
4. High level of professional communication skills (both verbal and written)
5. Ability to work on multiple tasks or projects at once and to deliver to deadlines
6. High level of professional communication skills (both verbal and written)
7. Ability to work independently and as part of a team
8. Ability to innovate and drive innovation within a team
9. Solution and initiative driven
10. Desire to continuously improve oneself, the team, and the position

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)

Job Title: Partner Support Services Agent
Department: Partner Support Services (“PSS”)
Location: Woodstock, Cape Town / Rosebank, Johannesburg
Reporting to: Partner Support Services Manager
Level: Junior

Overview:

This position will form part of the Partner Support Services Team; a multi-skilled team of competent and efficient agents that are ultimately responsible for supporting the implementation, training, and support of a market leading Dealer Management System. The role will require a focus on becoming a specialist in the modules of the system, with the ability to learn how to advise on and setup a dealership. This position will be filled by a junior employee, with the objective of growing in knowledge and experience over a period of time, allowing for over-achievement on all the below listed duties/ tasks.

Job Role:

The duties/ tasks of the PSS Agent function will include but is not limited to:

1. Developing knowledge of the Business’s Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
2. Supporting end-users on system queries (fielded through a variety of channels, including emails, telephone, live chat), and ensuring all queries are correctly logged and actioned within required SLA’s, and adequate resolutions are provided. [The primary duty/ task that will assist with the development of knowledge allowing for the development into fulfilling the other listed duties/ tasks]
3. Conducting on-site/ off-site/ online training and consulting to dealerships/ end-users around the various modules of the DMS, ensuring better system utilisation by the dealerships/ end-users.
4. Assistance with the implementation and setup of new dealership projects.
5. To professionally represent the Business at all times with customers.
6. To successfully work together within the PSS Team all other departments within the Business.
7. Ensuring knowledge of the Business’s Software Systems are at an excellent level to carry out the duties required;
8. Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

Note: This job description is not intended to be all-inclusive. The successful candidate may be required to perform other related duties to meet the ongoing needs of the business.

Inherent Requirements of the Job:

1. Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems or Accounting.
2. At least 18 months experience within a Dealership and/or Motor Industry Experience.
3. High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
4. Strong relationship management, administration, time-management, and organisational skills.
5. High level of professional communication skills (both verbal and written).
6. Ability to work within and contribute toward a high-performance team environment.
7. Ability to innovate and drive innovation within the team.
8. Solution and initiative driven.
9. Alignment to the values of the business.
10. Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
11. Desire to continuously improve the team, oneself, and the position.
12. Valid Driver’s licence with your own reliable transport.
13. Working knowledge of the Motor Industry (advantageous).

Applications:

To apply, simply click on this ‘Apply for position‘ link. (Make sure to add your Curriculum Vitae, which must not be longer than 2 pages, with a brief covering letter.)