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Category: Uncategorized

New Position Available: Application Support Consultant

Job Title:
Application Support Consultant – Accounts and Vehicles

Department:
Support Team

Reporting to:
Support Manager

Overview:
As an application support consultant, you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinewood DMS users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinewood DMS operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinewood DMS users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctual
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office – with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications may be sent directly to recruitment@pinewoodsa.co.za with “Support Consultant” placed in the Subject line.

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter.

A Game Of Lumo Putt Putt!

We had loads of fun at last months Team Building activity!

See images below:

Pinewood SA Social Committee Renovates Cansa Care Home

The Social Committee team at Pinewood SA set of to Cansa Care Home in Observatory, Cape Town on Saturday, the 5th of May 2018.

Pinewood SA has adopted one of the rooms at the Cansa Care Home and decided to renovate the room with a fresh coat of paint, a new mirror and a few pretty pictures, in an effort to make the patients that spend their time at the home, more pleasant.

See some pictures below:

New Position Available: Admin Assistant

Job Title: Admin Assistant

Department: Finance Team

Location: Woodstock, Cape Town

Reporting to: Financial Accountant

Overview:
Pinewood SA is looking for a self-driven Admin Assistant to assist the financial accountant in the finance functions of the business and all other administrative tasks.

Job Role:
Accountant duties/tasks of which would include but not be limited to:

  • Raising of Purchase orders for flights and accommodation and uploading of creditors invoices
    Ad hoc reporting to the various departments
  • Receptionist duties (Answering, screening and forwarding telephone calls, maintaining reception area, Receiving, announcing and directing visitors, taking and forwarding messages accurately, Updating and maintaining internal contact lists)
  • Maintaining all filing requirements for the company
  • Monitor, control and order office supplies ensuring smooth running of the office
  • Arranging courier services in the most cost effective manner
  • Maintaining office equipment and reporting malfunction
  • Making travel arrangements which includes booking flights within a certain budget, arranging car hire and accommodation for all staff
  • Setting up and arranging refreshments for classroom training at the Cape Town offices
  • Managing petty cash
  • Managing the cleaner, ensuring all cleaning duties have been done
  • Debtors follow-ups

Inherent Requirements of the Job:

  • Must fit the culture and Values of Pinewood SA
  • Functional Skills & Experience (At least 1 years’ experience)
  • High Computer literacy – Proficient in MS Office – with excellent skills in MS Excel
  • Good Organization skills
  • Excellent communication skills (both verbal and written)
  • Shows great initiative, and attention to detail
  • Can handle pressure that comes with reporting and making deadlines with accurate figures, on time, every time

Applications
Applications must be sent to recruitment@pinewoodsa.co.za with “Admin Assistant” placed in the Subject line. Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter.

Pinewood SA launches a BRAND NEW training course!

vehicle-admin

Pinewood SA is proud to announce the launch of the new Vehicle Accounts training course!

We identified the need for Vehicle Admin staff to receive accounts training to perform their role within the dealership more effectively.

The Vehicle Accounts course focuses specifically on accounts processes that are required in conjunction with the Vehicle Admin processes.

Please select your preferred registration date below:

Johannesburg Cape Town
20 November 22 November
21 November

You can download the course overview here.

Win an IPAD & FREE Implementation of Host+ !

Pinewood SA has a new competition in place! The prize, a brand new IPAD, as well as a FREE Host+ Implementation for your dealership!

How to Enter

Simply purchase a training voucher of 10 training enrolments (save R2000) and your dealership will be entered into the IPAD draw!

To find out how to purchase a training voucher, click here.

Draw closes on the 31st of October 2017.

*terms and conditions apply

New Position Available: Pinnacle Support Consultant


Job Title:
Pinnacle Support Consultant

Department: Support Team

Location: Woodstock, Cape Town

Reporting to: Support Manager

Overview:

As a Pinnacle support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctual
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office – with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief cover letter.
Please send your application to recruitment@pinewoodsa.co.za

New Position Available: Application Support Consultant


Job Title:
Application Support Consultant

Department: Support Team

Location: Woodstock, Cape Town

Reporting to: Support Manager

Overview:

As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job Role:

Support consultant duties/tasks of which would include but not be limited to:

  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctual
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office – with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)

Applications

Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief cover letter.
Please send your application to recruitment@pinewoodsa.co.za

KIA Hermanus wins Dealer of the Year, Again!

The driving force of success is more than just hard work. It’s the commitment to the giving that ‘little bit extra’, every single time.

Today, we at Pinewood SA would like to congratulate Pinnacle Partner, KIA Motors Hermanus, for winning the KIA Dealer of the Year award for a second year in a row.

On 10 June 2017, KIA South Africa held the annual Dealer of the Year awards ceremony.

KIA Motors Hermanus won the award for four categories, namely:

  • Aftersales CSI Dealer of the Year (Category C)
  • Sales CSI Dealer of the Year (Category B)
  • Overall CSI Dealer of the Year
  • The very prestigious “Overall Dealer of the Year award 2016”

Dealer Principal, Sean Smith said, “Customer service is our passion and we really enjoy delighting our prospective and present customers.
We are very overwhelmed to have received Dealer of the Year award 2 years in a row. I am very proud of our team for their commitment to do their best.”

Sean and Pauline recently got back from South Korea, where they test drove the New Kia Stinger sports car, which will hopefully be launched in South Africa in the near future.

We at Pinewood SA wish KIA Motors Hermanus great success in their future endeavours. We are proud to have them as a Pinnacle Partner!

If you would like to experience the passion that this team has for their customers, contact the KIA Motors Hermanus team today: Click here

 

 

Pinewood SA Launches “Tell Us More” Campaign

tell-us-more

Understanding customers is pivotal to any businesses success.

Just as dealerships need to understand their customers, we at Pinewood SA realise the importance of understanding what drives our Pinnacle users, on a more personal level.

This information improves customer service, helping our helpdesk agents establish a better connection with users.

In addition, it assists Management with coordinating events that are more suited to the preferences of our Pinnacle Partners.

Furthermore, communications can be more strategically personalised to our customers’ point of interest.

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