Visitors at a glance
Easily view all of your appointments for the day, expected arrival times, and their full CRM record including previous experiences and their next desired vehicle
Digital Job Cards
Sign off raised work easily with your customers with a digital signature on the app. Once complete, it is saved to the relevant documents and you’re ready to commence work
Record Arrival Videos
When the vehicle arrives on site take a quick video within the app to show its current condition and report any damage, protecting your staff from possible liability claims.
Full Health Checks
Complete a vehicle health check with your customer to provide full transparency on issues that could otherwise deem the vehicle unsafe and improve customer trust
Visualise your vehicles and VHC work required with video
Our integrated video suite allows Pinnacle users to easily create a range of customer experience enhancing videos without process interruption. Film high quality 360-degree tours of used vehicle stock and upload quickly to your website. Respond to inbound customer questions with a personalised one-on-one video emailed directly at a click of a button. Visualise work required on a Vehicle Health Check for a customer to authorise online.
According to Google, 75% of buyers will use online video to help them choose their next car. Additionally, many of these are trying to interact with a dealership out of hours – an online enquiry, a Facebook message, a Tweet, or an email, for example.
Integrated processes in Pinnacle allow our users to continue to utilise new methods to provide a high-quality experience to their customers – be it a 360-degree tour of a used vehicle they have in stock, visually identifying work required following a routine VHC check, or responding to an enquiry with a personalised response.
We are happy to be able to provide this functionality, to our customers, free-of-charge – available to every user of our DMS.
With our solution:
No specific device required
Use your iPad, phone, or anything you can capture good quality video on. Additionally, our Pinnacle Mobile and Tech+ apps allow you to record within the app and automatically upload for email dispatch.
High video quality
Film in 1080p HD. If the customer is watching the video over cellular data, for example, it will scale down to make it quicker and easier to view.
It's completely free
We provide the strongest toolset to all of our customers to ensure they get the most out of it and want them to use everything they need to satisfy the modern day customer’s requirements.
Visual tour of a vehicle
A quick one-minute video tour of a vehicle gives you the opportunity to provide an animated visual impression. The video is uploaded through Pinnacle, in full HD, stored securely and quickly accessible. Select which still images you want to take from the video to upload to the stock card, and you’ve now provided photos and video automatically to your website through our XML feed.
Visually identify work required
Pinnacle video gives you the opportunity to upload video evidence of work required. Delivered as if you are showing the customer in person, an email can be automatically sent with a link to your VHC findings for the customer to approve.
Easily action a customer enquiry with a video response. Capture direct from our iPad app (or upload through your PC) and send via email to your customer adding a personal touch to your enquiry management.