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New Position Available: Application Support Consultant

Job Title:
Application Support Consultant

Department:
Support Team 

Reporting to:
Support Manager 

Location:
Cape Town, Woodstock

Overview:
As an Application Support Consultant, you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role. 

Job Role: 

Support consultant duties/tasks of which would include but not be limited to: 

  • Answering incoming calls from Pinewood DMS users 
  • Dealing with incoming e-mails 
  • Ensuring existing open tickets are kept up to date 
  • Coaching our customers through their various queries. 
  • Gain a thorough understanding of how Pinewood DMS operates in the module of specialisation. 
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates. 
  • Deliver a high level of professional support to our Pinewood DMS users 
  • Identify and communicate any issues to the respective person responsible 
  • Escalating timeously and with the relevant information 
  • Dealing with the occasional technical query 

Inherent Requirements of the Job:

  • Tertiary education and/ or Motor Industry experience 
  • Keen interest in problem-solving 
  • Punctual 
  • Desire and enthusiasm to become a key team member 
  • Proficient in MS Office – with good skills in MS Excel 
  • Good organizational skills 
  • Ability to work within a high pressurised environment 
  • Excellent communication skills (both verbal and written) 

Applications: 

  • Applications may be sent directly to recruitment with “Support Consultant” placed in the Subject line. 
  • Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter. 

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