DMS integration compliant with dealer standards
This means that Pinnacle provides many ways for Mercedes-Benz dealers to streamline processes and reduce costs, including:
Parts Franchise File
Containing all current Mercedes-Benz franchise parts held on file, the parts franchise file integrates fully into Pinnacle which streamlines the process of quotation and invoice creation by pulling in manufacturer part numbers, purchase codes, sales
Integration Item Explanation.
Parts Price Update
Automatic parts price updates ensure that parts prices are consistently updated and made available to Mercedes-Benz Pinnacle users as soon as the manufacturer releases new information.
Parts Stock Order Submission
Pinnacle allows parts stock orders to be transmitted automatically to Mercedes-Benz, improving efficiency and accuracy of the order process as well as reducing dealership workload.
Parts Replenishment (RIM)
Automatic daily submissions of parts stock / order quantities and movement detail to Mercedes-Benz. The suggested orders created by Mercedes-Benz are then automatically imported into Pinnacle creating supplier orders in readiness for receipting when the parts arrive. This removes any need for manual processing by the dealer.
CRM Data Extract
Mercedes-Benz require a daily feed of updated Customer, Vehicle, and transaction records. All appropriate data is included into an extract per dealer code and submitted to Mercedes-Benz automatically overnight.
CRM Data Quality Import
A data feed is made available from Mercedes-Benz on a daily basis containing recommended updates to Customer and Vehicle information based on data cleansing and campaigns performed centrally. This allows the dealer to process amendments, clear inappropriate records, and update their contact history to detail marketing campaigns distributed by Mercedes-Benz.
Workshop Labour Times/Text Import
An automated import to technical data provided by Mercedes-Benz to ensure that the Pinnacle system is always up to date with the correct times and descriptions for workshop labour.
Workshop Warranty Submissions
An integrated solution allowing workshop jobs to be converted into warranty claims. These can in turn be submitted to Mercedes-Benz for approval and payment.
Workshop Menu Pricing Data
Mercedes-Benz UK provide a local set of menu pricing data that is provided and imported into Pinnacle so that this is automatically available without any need for manual setup.