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Workshop

Make more of profit opportunities, boost your aftersales business

Pinewood DMS provides a powerful tool-set for managing multi-brand workshops, helping you to maximise aftersales revenue and boost efficiency. Control bookings, job progress, invoicing and time management in our completely integrated system, supported by extensive manufacturer interfaces. Alongside this, our Tech+ app helps your technicians to work on jobs on-the-go, streamlining workflows and boosting workshop productivity, all conveniently from a mobile device.

Identify more work, boost upsell revenue

  • Capture arrival videos in Host+
  • Identify recommended work using traffic light system of red, amber or green in Tech+
  • Price up the work identified in checklists using menu pricing, assisting with upselling
  • Quote alternative parts for recommended work
  • Boost revenue by offering seasonal tyres – managed via integrated tyre catalogue
  • Send VHC videos straight to the customer, offering the potential to upsell additional work
  • Customers can authorise work while the car is on the ramp, quickly responding to an email link
  • Create an aftersales follow-up event when work is deferred
Cars-in-workshop

Job Progress

  • Warning signs provide the ability to manage customers, prompting if a vehicle is due for collection or not ready – allowing time to contact the customer
  • View customers due in, plus repairs in progress, along with the status of the work
  • See conversation notes, documents, arrival videos and VHC videos
  • Mark vehicles as on/ off site
  • Invoice workshop jobs and amend repair details
  • Flag missed/ late appointments so a sales adviser can contact the customer, rescheduling if required

Workshop Planner

Plan and allocate technicians’ workloads across a single/ multi-day view | Drag-and-drop interface | Schedule workshop activity ahead of time, better utilising technicians’ available hours | Efficiently plan work ahead of the vehicle arriving, making more of technicians’ productive hours | View and allocate work between technicians/ teams | Optimise your capacity – plan ahead, fill more appointments, complete more work and boost revenue | Warnings help to manage the repair, prompting if a vehicle is due for collection or not ready – allowing time to contact the customer

Bookings and Availability

Greet service customers on your tablet, reviewing booking requirements and adding any additional work | Customers can quickly and effectively book a service online, using the times and dates available in the workshop planner | Online service booking API | Provide accurate, standardised quotations using OEM and dealer menu pricing | Create and assign recall operations to a warranty account | Send booking confirmations to your customers via SMS or email – reducing the likelihood of missed appointments | Review and approve bookings as they arise

Costing and Invoicing

Multiple invoices | Integrated card payments | Calculate sold and awarded hours | Handle contributions by manufacturer warranty or third parties | Subcontract purchase orders with cost and sales prices | Automatic SMS notifications when vehicles are ready for customer to collect | Invoice selected lines to other third parties

Post-Visit

Manufacturer warranty claims | CSI Surveys | Follow-up customer concern incidents | Generate credit notes using the original document information | Easily access archived invoices, including visit details such as VHC work, conversational notes and documents | Generate follow-ups and next service contacts into the aftersales diary

See our range of integrated workshop apps

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