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Pinnacle Online Support Chat

As of October 2018, Pinewood SA has officially launched an Online Chat feature within the Support Portal of Pinnacle.

This feature has been launched with two primary objectives in mind; to improve your support experience, and to complement and assist in driving the online self-help functionality currently offered in our Support Portal.

It is important to note that due to the nature of Online Chat, this feature is envisioned to handle the following type of queries:

  • To assist you with self-help navigation to the required portal resources (i.e. FAQ’s, Video’s, Guides, Release Notes);
  • To assist you with simple, quick and easy to answer queries.

You will be able to filter your Chat by area (either CRM/Vehicle/Accounts or Aftersales), where one of our Chat Consultants will be waiting to chat you through your question.

The Online Support Chat feature will be available Monday to Friday 08h00 – 16h00, and from 1 November 2018 will be the sole method in which our Saturday Support is handled (still between 09h00 – 12h00).

Further to this, and as shown in the above image, we have also added a “Known Build Issue Banner”,  designed to inform and update you on the latest known build issues which are currently under investigation by our Development Team.

The purpose of this banner is to save you time from having to log a query with our Helpdesk on a Release day for an issue that you may identify – instead you can simply visit the Support Portal and view the banner for any known build issues and their current status.

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